Frequently Asked Questions

We hope you’ll love your purchases, but in case you need to make a return or exchange, please note our return policy: Refunds will be given for orders that have been shipped in error or damaged in shipment. Any other returns will be issued merchandise credit only. If you wish to cancel an order that has not yet been shipped or picked up, you can contact us to do so. Some orders, including all pre-arrival orders, are charged a 15% re-stocking charge if cancelled. We handle many returns and exchanges on a case-by-case basis, and we try to do so with the customer's best interest in mind. If you have any questions, please contact us.

All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

For any additional questions, please contact Customer Service at 415-355-9463.

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, Wine House Gift Cards and Merchandise Credits. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. We ship to all U.S. states, territories, APOs and FPOs. For further information on international shipping, contact Customer Service at 415-355-9463.

All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

Coupons and other discounts cannot be used to purchase Gift Cards.

At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Order Status" section at the bottom of the website. Your order will normally ship within 24 hours.

To order by phone, call Customer Service at 415-355-9463. 

We are required by law to collect state sales tax on orders being shipped to the following state - CA. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to contact Customer Service at 415-355-9463.

*Purchases paid for using eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing eGift Cards.