Frequently Asked Questions
Returns & Exchanges
We hope you’ll love your purchases, but in case you need to make a return or exchange, our policy is simple: please, return the item by mail, with the original packing slip, within 30 days. If requested, a full refund will be made in the original form of payment. Exchanges will be mailed out within 4 -7 business days.
All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.
For any additional questions, please contact Customer Service at 415-355-9463.
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, Wine House Gift Cards and Merchandise Credits. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. We ship to all U.S. states, territories, APOs and FPOs. For further information on international shipping, contact Customer Service at 415-355-9463.
Placing An Order Online
At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Order Status" section at the bottom of the website. Your order will normally ship within 24 hours.
Placing An Order By Phone
To order by phone, call Customer Service at 415-355-9463.
Sales Tax Information
We are required by law to collect state sales tax on orders being shipped to the following state - CA. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to contact Customer Service at 415-355-9463.
*Purchases paid for using eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing eGift Cards.
Order Totals & Backorder Charges
The order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling or charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped.
Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven’t received the correct price on a product, please contact Customer Service or email us at email@example.com for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.