Pre-Arrival/Futures Orders

All wines offered on a pre-arrival/futures basis are clearly noted on our website as Pre-Arrival, and are confirmed as such via email upon any purchase.

Customers are notified via email upon arrival of each wine. We will never ship an order without the customer’s expressed consent, confirmation of address and contact info, etc. If your wines arrive on multiple shipments, we are happy to store partial orders until all of your wines have arrived in our warehouse and can consolidate to ship.

We do not charge for shipping at the time pre-arrival orders are placed. All shipping charges are to be paid by the customer after arrival of the wine(s), and prior to shipment.

At the time of sale, an estimated arrival time will be noted on the invoice. This estimate is not a promise or a guarantee of a specific delivery date. Cancellation of any order due to arrival dates beyond the original estimate will be charged a 15% re-stocking fee.

It is possible that due to circumstances beyond our control (including, but not limited to duties, import taxes, or tariffs) that occur before the arrival date of any wine may cause us, at our discretion, and with the best interest of our customers in mind, to delay shipment of the wine until a date that such circumstances are no longer in place.

If for any reason, a wine sold on a pre-arrival/futures basis is ultimately not available to us, we will refund the full amount paid. The Wine House will not be liable for any incremental or consequential damages, nor be required to find a replacement for the wine(s) cancelled.

TARIFFS
Due to reasons beyond our control, duties, import taxes and/or tariffs may exist at the time of order, or be imposed on us between the date of order and the date of arrival of a wine.
The prices listed on our website for pre-arrival/futures items do not include any current, or potential future tariffs. Because tariffs are paid by the US importer at the time the wine arrives at port in the US, we have no clarity on the actual amount of any such tariffs for any wine that has not yet been received into the US.

By placing a pre-arrival/futures order, the customer agrees to pay any duties/taxes/tariffs that are imposed at the time of delivery into the US.
Any duties/taxes/tariffs imposed on us at the time of arrival are the sole responsibility of the buyer and must be paid to us before we can release the wine. If such duties/taxes/tariffs are not paid, The Wine House may, at our discretion, cancel the order with a 15% cancellation fee applied, or reduce the order to reflect the stated cancellation fee.